The tourism industry has become one of the key areas of growth in developed countries. However it is one of the industries most affected by the pandemic. As a result, the strong impact of restrictions on mobility and infrastructure use on this sector has greatly conditioned its performance.
This is nevertheless a highly competitive industry in which destinations and operators compete to be the most attractive for customers in a changing environment marked by the entry of new competitors, the changing needs of customers and the emergence of new business models in the market (such as tourist rental housing).
To effectively operate in this environment, and once the pandemic has been overcome, the industry must be able to put the client at the center of strategic planning in order to provide a more personalized offer and increase its efficiency ratios in all areas (operational, management, etc.), leveraging on digitalization and the use of new technologies.
Our practice
At Management Solutions, we help the leaders of the tourism sector to face the new challenges they face derived mainly from digital transformation, providing specific solutions that add value to them. We accompany organizations in their agile transformation; we participate in the use of data to transform it into business decisions through modeling and advance analytics; and we help them to carry out an adequate management of the risks that could threaten the achievement of the objectives (diagnosis of the risk function, risk map and insurance, climate risk, etc.).
